Order Cancellation Policy

We recognize that circumstances may change and you may wish to cancel your order. The following outlines our policy and procedures.

1. Orders Not Yet Shipped

Orders that have not been shipped can be canceled by contacting our support team. Upon confirmation, you will receive a full refund of the total amount paid.

2. Orders Already Shipped

Once an order has been shipped, it is no longer eligible for cancellation. After receiving your order, you may request a return in accordance with our return policy. Please refer to the instructions provided with your shipment or reach out to customer service.

3. Refund Details

Processing Time: Approved cancellations will be refunded within 1–5 business days.

Payment Method: Refunds will be issued to the original payment method used at checkout.

4. Customer Support

For any questions or assistance regarding cancellations, please contact our customer service team. We are here to help ensure a smooth experience.

Phone:+1 (214) 527-4213

Email:team@domusallegro.com

Address:10030 FLOWER ST,WILLS POINT,TX 75169,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)